Questions & Answers

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CONTACT INFORMATION

No. 10, Jalan TTC 26,
Taman Teknologi Cheng,
75250 Melaka.

1800-88-0321

Do you have questions about our products or company? Send us an email and we’ll get in touch shortly.

SHOPPING INFORMATION

Do I need to register and set up an account to shop?

Yes, once you have created account with us, we will retain your details and it will be retrieved when you login on your next visit. Please note that due to security reason, we will not retain your card details.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What kind of payment method do we offer?

You can pay with Online Banking or by Manual Bank-In. All transactions are encrypted and insured.

What are the postage charges?

Postage charges are calculated automatically when you add the items to the cart and proceed to checkout. However, these rates are for destinations within Malaysia.

Free shipping within West Malaysia with purchase of RM100 & above.  Free shipping within East Malaysia with purchase of RM200 & above.

Delivery to a P.O. Box is not permitted.

Can I request to deliver the orders to outside of Malaysia?

At the moment, Online Shopping only delivers orders within Malaysia.

Can I change my delivery address?

As soon as you have submitted your order, the delivery address is verified. If you would like to make any changes after checkout, please contact us at 1800-88-0321 immediately. The delivery address cannot be changed if they have already been processed for shipping.

When will I receive my order?

After successful verification, your order will be processed and shipped within 3-14 working days from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries. Also, you can check your order status with us via email at sales@lonnix.com or contact
us at 1800-88-0321.

Can I return an item after it is delivered to me?

All items purchased online are non-returnable, non-refundable and non-exchangeable. In the event, you receive the product which is out of date or expired, wrong product which is different from the order, please email to us at sales@lonnix.com or contact us at 1800-88-0321 within 7 working days from the day you received your order.

What if the item damaged during shipping?

We take great measures to ensure that orders arrive to you are correctly fulfilled in perfect condition.

Unfortunately, in rare cases, the items arrived maybe damaged during shipping. Please review the items and note the damage upon receipt, keep all original packaging and packing materials and take photos of your items then email to us at sales@lonnix.com or contact us at 1800-88-0321 within 7 working days from the day you received your order.